Delivery and Payment T&C's

 

ROYAL MAIL UPDATE: 

We use Royal Mail and courier services which are still affected by Covid 19 and so although in most cases deliveries are made in a timely manner there may still be some delays which are beyond our control. Please bear in mind your order may take longer than the approximate delivery times quoted, in the checkout screen.

Our customer care email is still online and we are always delighted to hear from you, so please get in touch if we can be of any help at all.

 

EU UPDATE: 

We are now pleased to be able to offer shipment on orders to some EU countries. All orders are sent tracked with Royal Mail Delivery Duty Unpaid. 

*Any local charges that apply will be the responsibility of the customer.*

Please see below postage chart for delivery charges.

 

SwimBest aims to dispatch orders within 24 hours of receiving them during weekdays. Orders received over the weekend will be dispatched Monday. Orders placed before Midday have a good chance of same day dispatch, however we cannot guarantee this.

Please allow extra time for Bank Holidays, Easter, Christmas and any adverse weather conditions.

Delivery Charges:

UK Mail Only

Please Note: delivery times are quoted as approximate times only and are not guaranteed 


Standard Delivery Tracked (Approx 2-3 working days) - £1.99

Expedited Delivery Tracked (Approx 1-2 Working days) - £2.99 

Any orders placed after 1pm will normally be dispatched the following day. Orders placed after 1pm on a Friday or over the weekend will be dispatched on the following Monday (unless this is a bank holiday, in which case it will be dispatched on Tuesday).

Day Order Placed

Time Order Placed

Day Order Dispatched

Monday to Friday

Before 1pm UK time

Same day (unless bank holiday)

Monday to Thursday

After 1pm UK time

Next day (unless bank holiday)

Friday

After 1pm UK time

Monday (unless bank holiday)

Saturday or Sunday

Any time

Monday (unless bank holiday)

 

EUROPE: Delivery Charges based on order value in £ - orders placed after 2pm Thursdays will be dispatched on the following Monday.

Tracked Delivery Duty Unpaid
3-5 Working Days Approx
Order Value  £0.00-£25.00 £25.01-£35.00 £35-01-£65.00 £65.01+
  £5.99 £6.99 £7.99 £14.99
Austria
Belgium
Cyrpus
Denmark
Estonia
France
Germany
Greece
Ireland
Italy
Netherlands
Poland
Portugal
Spain
Sweden

 

Tracked Delivery Duty Unpaid
3-5 Working Days Approx
Order Value  £0.00-£25.00 £25.01-£35.00 £35-01-£65.00 £65.01+
  14.99 14.99 14.99 14.99
Finland
Luxembourg
Malta
Iceland
Norway
Switzerland
Note: Some local European postal services (particularly in Spain and Greece) have recently been unable to deliver goods within the 3 to 5 working day window that we state. Accordingly, we recommend allowing 7 to 10 working days for the goods to be delivered in these countries. We apologise for any inconvenience. This issue is out of our control.


Overseas Mail Only:
ROW International Signed For   £12.99 - 5-10 working days - a signature is required upon delivery. Orders placed after 2pm Thursdays will be dispatched on the following Monday.

We will update the website with any delays that Royal Mail may have occurring. During busy times of the year, i.e. Christmas, Easter, Bank Holidays there may be slight delays.

How to order:
Ordering online is very simple, just look through our product page and add to checkout the goods you would like to purchase

Accepted form of payment:
- We only accept payment through PayPal. Please note that you don't have to have a PayPal account to make a payment using Paypal, you can make payment using any of the following card providers Visa Delta, Visa, Mastercard, Maestro, Switch, Solo, American Express by checking out as a guest.

Please note we will send goods out once payment has cleared and not before. So please take this into consideration when ordering.