Returns/Exchanges

We love to hear from our customers and help wherever we can. So before you return any items, we recommend talking to our amazing customer support team at sales@swimbest.co.uk.

Exchanges: 
We all come in different shapes and sizes and therefore sometimes despite every effort the items just don’t fit! But don’t worry. We will happily exchange an item for you. We want our customers to be totally satisfied with your purchase and visit us again. Please send back any returns or exchange requests within 60 days of purchase. For a free returns label please contact us and we will issue you with a returns label via email.

Simply download our Exchange/Returns form here, fill it in and send it back to us with the original item to the address on the form. For a Free

Please note for all items for exchange we ask to arrive back to our warehouse with the original packaging and hang tags attached. and in a saleable condition any products that are not in saleable condition may not be exchanged.

Once the item is received along with your exchange form, the new item will be sent immediately via 2nd class post(subject to stock availability).

Returns:
We will accept any unwanted items as long as they are unworn and in a saleable condition. We ask that all returned items are accompanied by all hang tags and original packaging.

Simply download our Exchange/Returns form here, fill it in and send back with the original item to the address on the form.

Your money will then be refunded to your account (via which ever payment option you used) within 3 working days of receiving the goods back in the warehouse.

Returns address: 
5 Kay Close,

Newnham Ind Estate

Plympton, 

Plymouth, 

PL7 4LU

United Kingdom
    
Faulty items:
If you happen to receive a faulty item, which we are delighted to say is very rare or there is something wrong with your order and it is our fault, we will do our utmost to rectify the problem as swiftly as possible.

Simply send back the faulty item, keeping a note of the cost (which will be refunded to you )

Once received we will send a replacement item and refund you your postage to your account (via which ever payment option you used) within 3 working days of receiving the goods back in the warehouse.