Returns/Exchanges

Exchanges: 
We all come in different shapes and sizes and therefore sometimes despite every effort the items just don’t fit! But don’t worry. We will happily exchange an item for you. After all we want you to be totally satisfied with your purchase and visit us again.

Simply download our Exchange/Returns form here, fill it in and send it back to us with the original item to the address on the form. All you will need to do is pay for the postage cost in returning the item to us.

We recommend using a 2nd class Recorded Delivery option to gain proof of sending. We unfortunately can not be held liable for items going missing in the post which are sent to us.

Please note for all items for exchange we ask to arrive back to our warehouse with the original packaging and hang tags attached. and in a saleable condition any products that are not in saleable condition may not be exchanged.

Once the item is received along with your exchange form, the new item will be sent immediately via 2nd class post(subject to stock availability).

Returns:
We will accept any unwanted items as long as they are unworn and in a saleable condition. We ask that all returned items are accompanied by all hang tags and original packaging.

Simply download our Exchange/Returns form here, fill it in and send back with the original item to the address on the form.

We recommend using a 2nd class Recorded Delivery option to gain proof of delivery. We unfortunately can not be held liable for items going missing in the post which are sent to us.

Your money will then be refunded to your account (via which ever payment option you used) within 3 working days of receiving the goods back in the warehouse.

Returns address: 
SwimBest Warehouse
27b Pennygilliam Way
Pennygilliam Ind Estate
Launceston
Cornwall
PL15 7ED
    
Faulty items:
If you happen to receive a faulty item, which we are delighted to say is very rare or there is something wrong with your order and it is our fault, we will do our utmost to rectify the problem as swiftly as possible.

Simply send back the faulty item, keeping a note of the cost (which will be refunded to you)

We recommend using a 2nd class Recorded Delivery option to gain proof of delivery. We unfortunately can not be held liable for items going missing in the post which are sent to us.

Once received we will send a replacement item and refund you your postage to your account (via which ever payment option you used) within 3 working days of receiving the goods back in the warehouse.


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